Contact Alexandria Water Restoration

What should Alexandria homeowners do in the first hour after a leak?

The two jobs that matter most before the crew arrives are keeping people away from wet outlets and shutting off the water, and the steps below cover both.

• Unplug nearby electronics only if the outlet and the floor around it are dry, and leave anything sitting in water where it is until the power is off.
• If a pipe or supply line is leaking, close the main water valve. In homes with basements it's usually on the wall where the water line comes in from the street.
• Homes near Pipe Creek and the White River can take on surface water or groundwater after long rains. Note where it's coming in, like a window well or the joint at the base of a wall, so you can show the crew.
• A pipe that burst in the cold can keep leaking as it thaws. Close the main valve first, then open a faucet to drain the line.
• If the sump pump is running nonstop and still losing ground, tell us on the call, because that changes what equipment the crew brings.
• Hang up wet rugs or clothing somewhere they can drip, and open interior doors so air can move through the wet area.
• The EPA's mold guide puts the drying window at 24 to 48 hours for water damaged areas and items, so the sooner the crew can start, the better your odds of keeping mold out.
• Check your own policy before you decide whether to file. The Indiana Department of Insurance claim tips explain what to do before an adjuster visits.

What should you have ready when you call Alexandria Water Restoration?

The person who answers will ask a few quick questions so the crew shows up with the right equipment.

• Which fixture or pipe is leaking, or that you can't tell yet.
• Whether it's clean water from a supply line or water that came up from a drain.
• If anything stored in the basement is sitting in water.
• When you first noticed it, because the drying plan depends on how long materials have been wet.
• The age of the house, if you know it. Homes in Alexandria date mostly from the 1950s to 1970s, and the decade tells the crew what kind of pipes to expect.
• Whether you've called your insurance company yet, and either answer is fine.
• If there's a dog or other pet the crew should know about.

It's fine to guess on any of these, and the crew will confirm the details on site.

What will the crew do first when they arrive?

The visit opens with the source and safety, since drying can't start while water is still coming in.

With the source stopped, they use moisture meters to find where the water spread inside walls and under floors, and the crew photographs each area for the photo report.

Our water restoration manager is IICRC certified. The IICRC is the standards body behind S500, its standard for professional water damage restoration, now in its Fifth Edition from 2021.

Once the damage is documented, someone walks you through it in plain terms, and the decision about insurance stays with you. Check your own policy for what it covers.

Sewage backups add a cleaning and disinfecting step, and the crew will tell you which soaked materials can be cleaned and which have to come out.

Once you give the go ahead, extraction and drying start. The crew comes back to check the readings and moves equipment as areas dry out.

How does the age of Alexandria homes change a water call?

Many Alexandria homes were built in the 1950s to 1970s, so original supply lines and drain pipes may still be in place. Around Alexandria, two story, cottage, colonial and ranch homes are common. Since full basements and crawl spaces are both common here, tell us which one your house has, because it changes where the crew looks first. Original cast iron sewer laterals are common in older homes here and are worth mentioning when a drain backs up. If your lot sits low, storm water and groundwater can come in through the foundation, so tell us if the water came from outside. If you're not sure about any of it, the crew will check when they arrive.

Which areas around Alexandria can call this number?

Calls from these Alexandria neighborhoods come to the same number:

• Woodlawn Acres · most with basements
• Timberlake Estates · most with basements
• Northcrest · basements are common
• Riverside · most with basements
• Downtown Alexandria / South Harrison Street District · most with basements
• Heritage Heights · homes from the 1960s to 1980s, basements are common

Calls from nearby Summitville, Frankton, Elwood, Gaston, Fairmount, Chesterfield, Yorktown and Edgewood reach the same team. If your address is farther out, call the same number and the team will let you know whether a crew can make the trip. The service pages cover each job in more detail, starting with water damage restoration and basement flooding.

What should you know before you call?